Benefits Plan Offerings Change. Can You Track Their Impact?

By: Robert Link, Sr. Solutions Consultant

Apr. 29, 2021
Imagine you're in a board meeting, and your CEO turns to you and asks, “What's been the impact of the diabetes management program we implemented at the beginning of the year?”


Now imagine, instead of waiting for a three-week report turnaround from your analyst or vendor, you could open your laptop and have these answers with the click of a button.

We recognized early on that today’s benefits leaders are stretched thin, they've got their hands in a million different areas, and they're doing a lot of quality work. However, when it comes time to assess whether their programs have had the desired impact, with legacy data analytics solutions, it’s been an ongoing challenge to answer these types of questions.

Springbuk Timeline helps users quickly answer the question, “Now that I've put this program in place or made this change, what impact is it having on my population? Is this moving the needle in the way we had hoped?


A World of Insight at Your Fingertips

For most businesses, healthcare is the second- or third-largest business expense or line item. For multiple reasons, businesses have not had the transparency or the ability to drill down into and see what's driving their healthcare costs in the way they can for other line items.

With Springbuk Timeline in your toolbelt, you’re empowered to easily track multiple cohorts and programs to show the leadership team whether these programs are moving the needle across a handful of success metrics. When your plan design change contributes to reduced ER utilization of 10%, or RX costs have decreased by 15% since your PBM carve-out, you should have the tools to assess and highlight these successes and trends.

With this added layer of customization, you can drill deeper into your data to plan initiatives that match your yearly health engagement goals.

For example, say your organization is prioritizing breast cancer screenings this year, and you’ve partnered with an onsite clinic to accomplish this. Using the power of Timeline, now you can go into your data and assess the program’s results after the clinic was made available. Did you see the number of those breast cancer screenings increase?


Track Program’s Success with Ease

When chatting with employers and benefits leaders, one of the biggest pain points I hear is that they're frustrated when they have population health benefits available, but employees do not sign up or use them.

With Springbuk, they can learn more about these unengaged members. Are they employees or spouses? Where are they located?


Within minutes, one employer could see that the unengaged members are primarily spouses who live in a rural area. They could quickly discern that these individuals aren’t enrolled in the program because they weren’t a part of the educational event offered during annual enrollment. And with this information, they could begin prioritizing monthly communications for this cohort to engage them and help them get the care they need.


Simplifying Data-driven Decisions

Employers bear a lot of pressure to deliver initiatives that will support their populations’ unique needs. In another blog post, we published on Timeline, we discuss how in nearly every aspect of business, there are metrics we track to achieve the results we’re working towards, however when it comes to healthcare cost that is not the case. For example, when a large food chain rolls out a new ordering system – CFOs and COOs will create various metrics to track and understand how this initiative is impacting the business. From order turn-around time, customer satisfaction, they have every single leg of the workflow mapped and tracked.

Yet, for whatever reason, when it comes to one of the largest expenses (healthcare cost) for most businesses, it is very difficult to drill down, identify cost drivers and assess what is and isn’t working. Benefits teams and consultants rely on antiquated reports or a data warehouse that require hours of training or additional support to use. And with today’s technology – it doesn't need to be that way. Healthcare is complex enough, answering your own questions and accessing the data doesn’t need to be rocket science.

Over the years, I’ve recognized that individuals who work within the healthcare industry truly want to help people and do the right thing. They want to improve the health outcomes of individuals and improve the employee experience. With Springbuk Timeline in their benefits toolbelt, they can say goodbye to the days of making plan changes or rolling out point solutions and wondering whether they move the needle in the way they hoped.

To see how Springbuk Timeline can help you track the progress of plans and point solutions, request a personalized walk-through today.

MEET THE AUTHOR

Robert Link, Sr. Solutions Consultant

Robert Link has more than a decade of experience as a consultant working with health systems, health plans, brokers, and employers across the country.

Additional Resources

Understand Which Programs Drive the Greatest Impact

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6 Ways to Improve Employee Health Outcomes

Ebook

How to Use Health Analytics Intelligence to Spot Micro-trends

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